Transform Your Brand with Creative Excellence

1. Agreement to Terms

By accessing and using Trenjeldrix's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services. These terms constitute a legally binding agreement between you and Trenjeldrix Design Agency.

2. Service Description

Trenjeldrix provides professional design services including but not limited to brand identity design, web design and development, graphic design, UI/UX design, and marketing collateral creation. All services are provided based on client specifications, project scope agreements, and mutually agreed-upon timelines. We reserve the right to refuse service to anyone for any reason at any time.

3. Payment Terms and Conditions

Payment terms are specified in individual project agreements. Typically, a 50% deposit is required before work commences, with the remaining 50% due upon project completion. All prices are in Australian Dollars (AUD) and exclude GST unless otherwise stated. Late payments may incur additional fees. We accept payment via bank transfer, credit card, and approved online payment platforms. Refunds are considered on a case-by-case basis and must be requested within 14 days of project commencement.

4. Intellectual Property Rights

Upon full payment, clients receive ownership of the final deliverables for the agreed-upon usage. Trenjeldrix retains the right to display completed work in our portfolio, marketing materials, and case studies unless otherwise agreed in writing. All preliminary designs, concepts, and drafts remain the property of Trenjeldrix. Clients may not resell, redistribute, or claim authorship of designs created by Trenjeldrix.

5. Project Timeline and Revisions

Project timelines are estimates and may be subject to change based on client feedback, scope changes, or unforeseen circumstances. The number of revision rounds is specified in each project package. Additional revisions beyond the agreed scope may incur extra charges. Clients are responsible for providing timely feedback to maintain project schedules. Delays caused by late client feedback may extend delivery timelines.

6. Client Responsibilities

Clients must provide accurate, complete, and timely information necessary for project completion. This includes brand materials, content, images, and feedback. Clients are responsible for ensuring they have the legal right to use any materials provided to Trenjeldrix. Clients must also ensure final approval of all work before publication or print production.

7. Limitation of Liability

Trenjeldrix shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use or inability to use our services. Our total liability shall not exceed the amount paid for the specific service in question. We are not responsible for losses due to third-party actions, hosting issues, or client misuse of deliverables.

8. Confidentiality

Both parties agree to maintain confidentiality regarding proprietary information shared during the project. This includes business strategies, unpublished designs, and sensitive company information. Confidentiality obligations survive the termination of the service agreement.

9. Termination

Either party may terminate the service agreement with written notice. If the client terminates the project, they are responsible for payment for work completed up to the termination date. Trenjeldrix reserves the right to terminate services if payment terms are not met or if client behavior is deemed unprofessional or abusive.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of the Australian Capital Territory and the Commonwealth of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the Australian Capital Territory.

11. Changes to Terms

Trenjeldrix reserves the right to modify these terms at any time. Clients will be notified of significant changes via email. Continued use of our services after changes constitutes acceptance of the modified terms.

12. Contact Information

For questions regarding these Terms of Service, please contact us at [email protected] or call +61 2 6280 9494. Our business address is 5/285 Canberra Ave, Fyshwick ACT 2609, Australia.

1. Information We Collect

Trenjeldrix collects various types of information to provide and improve our services. Personal information includes your name, email address, phone number, business details, and payment information. We also collect project-related information such as design preferences, brand guidelines, and communication history. Technical data including IP addresses, browser types, and device information may be collected through cookies and analytics tools.

2. How We Use Your Information

We use collected information to deliver design services, communicate project updates, process payments, and improve our service quality. Your information helps us understand client needs, customize our approach, and provide relevant recommendations. We may also use your data for marketing purposes, such as sending newsletters or promotional offers, but you can opt out at any time. We never sell your personal information to third parties.

3. Information Sharing and Disclosure

We may share your information with trusted third-party service providers who assist in our operations, such as payment processors, hosting providers, and analytics services. These parties are contractually obligated to maintain confidentiality and use information only for specified purposes. We may also disclose information if required by law, to protect our rights, or to prevent fraud or security issues.

4. Data Security Measures

Trenjeldrix implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for data transmission, secure servers, regular security audits, and restricted access to personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze site traffic, and understand visitor behavior. Cookies are small text files stored on your device that help us remember your preferences and improve functionality. You can control cookie settings through your browser preferences, though disabling cookies may limit certain website features. We use both session cookies (temporary) and persistent cookies (stored longer-term).

6. Your Privacy Rights

Under Australian Privacy Principles, you have the right to access, correct, or delete your personal information held by Trenjeldrix. You can request a copy of your data, ask for corrections to inaccurate information, or request deletion of your data (subject to legal obligations). You also have the right to opt out of marketing communications and to withdraw consent for data processing. To exercise these rights, contact us at [email protected].

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Project files and communications are typically retained for 7 years for legal and business purposes. After this period, information is securely deleted or anonymized. You can request earlier deletion of your data, though we may need to retain certain information for legal compliance.

8. International Data Transfers

While Trenjeldrix primarily operates in Australia, some service providers may be located overseas. We ensure that any international data transfers comply with Australian Privacy Principles and that adequate safeguards are in place to protect your information. By using our services, you consent to such transfers where necessary for service delivery.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to Privacy Policy

Trenjeldrix may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notice. The updated policy will include a revision date at the top. Continued use of our services after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our privacy team at [email protected] or write to us at 5/285 Canberra Ave, Fyshwick ACT 2609, Australia. Phone: +61 2 6280 9494.

1. General Information

The information provided on the Trenjeldrix website and in our communications is for general informational purposes only. While we strive to ensure accuracy and currency of all content, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website, services, or information contained herein. Any reliance you place on such information is strictly at your own risk.

2. Professional Advice Disclaimer

Content on this website should not be construed as professional advice. While Trenjeldrix provides expert design services, information shared on our website regarding design trends, business strategies, or marketing approaches is general in nature and should not replace professional consultation. We recommend seeking specific professional advice tailored to your unique circumstances before making business decisions based on our content.

3. Service Results and Outcomes

While Trenjeldrix strives to deliver exceptional design work that meets or exceeds client expectations, we cannot guarantee specific business outcomes, sales increases, or market performance resulting from our designs. Success depends on numerous factors beyond design quality, including market conditions, business strategy, implementation, and external factors. Case studies and testimonials represent specific client experiences and results may vary.

4. Website Content and Availability

Trenjeldrix makes no warranty that the website will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, suspend, or discontinue any aspect of the website at any time without notice. Technical issues, maintenance, or circumstances beyond our control may cause temporary unavailability. We are not liable for any consequences arising from website downtime or technical issues.

5. Third-Party Content and Links

Our website may include links to third-party websites, resources, or references to third-party services. These links are provided for convenience only, and their inclusion does not imply endorsement by Trenjeldrix. We have no control over the content, privacy policies, or practices of third-party sites and accept no responsibility for them. Users access third-party sites at their own risk.

6. Portfolio and Examples

Design work displayed in our portfolio represents completed projects for specific clients under particular circumstances. Each project is unique, and similar results cannot be guaranteed for future clients. Portfolio pieces are shown with client permission and may represent collaborative efforts. Some images may be stock photos or mockups for illustrative purposes and do not represent actual client projects.

7. Pricing and Package Information

Pricing information displayed on our website is subject to change without notice and should be confirmed before project commencement. Package details are general guidelines, and actual scope may vary based on specific client needs and project requirements. Custom quotes may differ from standard pricing. All prices exclude GST unless otherwise specified and are in Australian Dollars.

8. Technical Compatibility

While we design responsive websites compatible with modern browsers and devices, we cannot guarantee perfect performance across all platforms, browsers, or devices due to rapid technological changes and varying user configurations. Clients are responsible for ensuring their specific technical requirements are communicated during project planning. Legacy browser support may require additional services.

9. Limitation of Liability

To the fullest extent permitted by law, Trenjeldrix, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from: (a) your access to or use of or inability to access or use our services; (b) any conduct or content of any third party; (c) any content obtained from our website; or (d) unauthorized access, use, or alteration of your transmissions or content.

10. Intellectual Property Notice

All content on the Trenjeldrix website, including text, graphics, logos, images, and software, is the property of Trenjeldrix or its content suppliers and is protected by Australian and international copyright laws. Unauthorized use, reproduction, or distribution of this content is prohibited without explicit written permission from Trenjeldrix.

11. Errors and Omissions

Despite our best efforts to maintain accurate and up-to-date information, errors or omissions may occur on our website. Trenjeldrix reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We are not liable for any errors or omissions in the content or for any actions taken in reliance on such content.

12. Governing Law and Jurisdiction

This disclaimer is governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of the Australian Capital Territory. By using our website and services, you consent to this jurisdiction.

13. Indemnification

You agree to indemnify, defend, and hold harmless Trenjeldrix, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your access to or use of our website or services, your violation of these terms, or your violation of any rights of another party.

14. Contact for Disclaimer Questions

If you have any questions or concerns regarding this disclaimer or any content on our website, please contact Trenjeldrix at [email protected] or call +61 2 6280 9494. Our team is available during business hours to address your inquiries and provide clarification on any matters covered in this disclaimer.